Roping in Success

Hi Deanna, thank you for your review! We are happy to know you enjoy your class buckle! We appreciate your sharing your complaint which led to investigation here with our team, on your order. After review of the process of your order, we show an accurate and on-time date of completion per the time frame given to you. Our records do not show any requests for an update on your order. Should you have contacted us for an update, we are more than happy to provide any update at anytime. For future orders, simply communicate with us. We hear you, and we are happy to announce that our process is one step ahead and we constantly strive to better our team and our company process. We now offer real time status' for your order on our "order status" page. There you can check your order status anytime for any future orders you decide to place again! This will better your experience. We appreciate you being with us as our company grows, and learns to better our system day by day.